Tuesday, November 17, 2020

Need tech help? Call Randolph library’s P.R.O.S.

ASHEBORO – Need help setting up your device to access ebooks, filling out an online application or learning a new technology?

Meet virtually face-to-face — and share your computer or device screen — with the P.R.O.S. at the Randolph County Public Library, who will talk you through your task.

P.R.O.S. stands for Patrons Requesting Online Support. Reference librarians Dave Bare, Meghan Carter and Harris Mason are standing by with the library’s Go-To-Meeting software (similar to Zoom) to provide one-on-one help.    

Get assistance with a new device; get set up to download library ebooks, e-audiobooks and e-magazines;  get help filling out online forms and applications; get homework or research aid; sign up for a library card; and more.

Initiate a session by calling 336-318-6801. One of the P.R.O.S. may be available to help immediately, or may set up a time for a later meeting. A link to join the virtual meeting will be sent to your email.

Anyone with a desktop or laptop computer and camera, a tablet or iPad, or smartphone can access the service. If your computer does not have a microphone, you can simultaneously call a toll-free number for voice communication.

With your consent, the P.R.O.S. will look at your screen and advise you as you work.

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